Santorini Confinement Centre

第一次当妈妈还好有santorini，提供24小时护士全天候照顾宝宝和每天检查妈妈的血压。这里的产后按摩师手势也棒棒的。 这里的甜点与煮食每天都不一样的，一天提供5餐和无限量的红枣水。 老板娘florence也很有爱心，每次问的问题都会细心讲解，教导母乳的方法与姿势。

- Long Read - I do hope my experience can help parents to be on decision making when selecting confinement center and sincerely hope that Santorini can improve. For context, me and my wife stayed at Santorini on the 29th Oct and our stay were cut short to 5th Nov. Before I begin, I wan to express my appreciation to the nursing team and the kitchen/cleaning crew. They were excellent and professional throughout. The poor review are directed solely to Santorini Management alone. On 8th day of our stay, the person in charge/Florence informed us of a covid positive case to a mommy and her toddler. We were inform at 5pm, were told to leave the confinement center immediately. Without offering any help nor alternative solutions. My wife, a c-section patient with a 8 days old baby (our first child) were asked to be on our own for 5 days. It totally defeated the purpose of a functioning confinement center. We had to quickly consult the nurses for crash course on basic care for newborn, again the nurses were great while on contrary zero help were given by the management/Florence. Reason given was covid is unprecedented and they have no prior experience. However 1. Covid is not unprecedented anymore in fact it is to be expected in any businesses and crisis management + business continuity plan should have been in place for such scenarios 2. Covid protocol calls for immediate isolation in situ. Sending customer home is irresponsible to the safety and well-being of our family at home. 3. Is idiotic to imagine a covid protocol that send client home everytime there is a covid cases. Imagine scenario of multiple covid incident during your 28 days confinement. you’ll get sent home every other day. It is an easy and lazy solution from Santorini to have us go home for 5 days. should anything happen to Mummy/baby at home, Santorini will not be held accountable. To me the management severely lack accountability and responsibility. (Note: lunch and Dinner were still delivered to our home, Food & the tonic soup was Florence’s main priority, ironically at the moment it was the least of my concern) While at home, baby develops fever and we spend nights at hospital. While the only help given by Florence was constant PR stunt of asking “how’s the baby”, “ask mummy to rest more”. To which annoyes me to the core. On the 3rd day, Florence offered an option for refund (pro-rated) after I repeatedly request for her to provide some useful help I.E. introduce temporary nurse which she was unable to. Thankfully we are able to check in to a new confinement center immediately on the 3rd day. As such I will be able to draw some comparisons that could help you in your decision making process and some crucial question to ask (for context, the new confinement Center cost 2-3k more) 1. Covid protocol - check for covid protocol. Responsible confinement center should have isolation room for babies and in case of covid, mummy and baby will be isolated in house and not left irresponsibly on your own. 2. Nursing Structure - Presence of chief/head nurse. This ensure instruction given from parents to nurses are well cascaded and recorded. There is no head nurse made known to us in santorini, hence Florence is the only focal person. 3. Jaundice checking - Santorini do not provide Jaundice reading check. Doctor visit to your paediatric can be reduced if the Center provide daily jaundice reading. 3. CCTV monitoring of baby room. Access to surrounding in the baby room I.E feeding/Bathing. Which Santorini is excellent at this. 4. Nurse to baby ratio - Santorini offer 1-3 ratio which is good. 1-4 will be a stretch. 5. Consider confinement Center where baby and mummy are one the same floor. Santorini is a double storey bungalow, nurses will need to carry baby up/down the stairs which can be a potential hazard. To Santorini Management, sincerely hope for serious improvement to your crisis management. Mummy and baby shouldn’t suffer for your lack of planning. There are Santo 1 and Santo 2, crew segregation and baby isolation could have easily be implemented.

Thanks to Florence & her team for making my confinement a relax and enjoyable month. Great environment & superb services, very professional & friendly staff to help everything and anything. The food is top quality 😋 😋 Highly recommended 👍🏻👍🏻👍🏻👍🏻👍🏻

Just finished my stay at Santorini Comfinement Centre. My daughter and I were well taken care of. I had enough rest and the nurses took good care of my daughter. Florence has been very supportive in my breastfeeding journey. She’ll drop by every now and then to check my overall well being when I was staying at the centre. She even checked in on me and my daughter after we’ve returned home. She’s friendly and genuinely cares for the mummies at the centre. Nurses are very caring and polite. They work 24 hours on shift looking after both mummy and little one. They will monitor mummy’s blood pressure daily. They also keep tab of baby’s weight and milk consumption daily. Nurses help mummies to store expressed breastmilk, to be used as top up when baby doesn’t get enough milk when direct latching or feeeze it for mummy to bring home after confinement. Nursery is sterilized regularly. Disposable diapers and baby clothes are provided during the stay. Kak Ina helps clean my room on a daily basis and prepares herbal bath. She delivers 5 meals a day. Meals are delicious and nutritious, there’s good variety too. She also do UV sterilization for the room once a week. The centre also offers postpartum massage, sound bath healing treatment and acupressure therapy class. Centre also arrange for paediatric to check on baby. Overall, I’m very satisfied with my stay at Santorini and will recommend to anyone who’s looking for a good confinement centre. Again, I wish to thank Florence and her team for caring for both me and my daughter.

If you are looking for a breastfeeding support confinement centre, Santorini is definitely your best choice. Florence and the nurse teams are very friendly and supportive in breastfeeding during my stay in Santorini.

今天在月子中心最后1天了，无忧无虑的日子要结束了。 Santorini的环境舒服、干净和清静，可以让我每天昏昏欲睡。还记得第一天入住就塞奶，我跟护士说了我的问题，在他们的细心帮助下很快把问题解决了。而且每一次护士进来都会关心妈咪的身体状况如何，有没有不舒服奶塞之类。这里的护士都很专业和亲切。只要妈咪提出任何问题，他们都能一一回答绝不敷衍。 在这里我学会了很多照顾宝宝的知识和哺乳。当然这少不了Florence和护士团队的细心照顾和关心。宝宝也被照顾得很好，妈咪可以有足够的休息时间和享受这里的1日5餐。 还有Santorini 有万能小帮手Kak Ina, 有任何问题找她一定能够解决。每天帮忙打扫房间，提醒妈咪记得吃饭，准备冲凉的水等等。这里还有提供urut服务，Kak Dewi会根据妈咪的身体状况urut. 让产后水肿的我在短时间内掉了几公斤，肚子也小了不少。 感谢Florence和团队这28天的细心照顾。妈咪们绝对可以考虑来Santorini坐月。

从月子中心回来了两个星期了 很怀念在月子中心度假的感觉 也终于有时间写Review了😂 谢谢Florence教我很多喂养母乳的知识 让我在全母乳喂养的道路上都很顺利 ～ 也谢谢护士姐姐们照顾宝宝 让我有时间好好的休息🥰 在这里的食物都很大份量适合我这个大胃王🤣环境也很干净舒适 ～ 非常推荐的一家月子中心 👍🏻👍🏻👍🏻

My experience & recovery with Santorini Confinement Centre, Sri Petaling is good. Definitely commendable. Person-in charge (Florence) is very knowledgeable, professional & caring team of nurses taking good care of babies round the clock. They are also very supportive and is able to provide proper guidance in breastfeeding. Just as its name, Santorini maintains a clean, comfortable and peaceful environment for mummies to recover and replenish their bodies. They serve 5 meals a day. Food is tasty with generous portion. I personally look forward to their tea time. Desserts served is for milk boosting purpose. All meals are freshly prepared by in-house chef on daily basis. Definitely a place to consider if you are looking for a confirmed centre.